First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

AI agents are LLM-powered applications designed to reason, reflect, and act. They use tools, data, and internal thought processes to solve problems, revisiting steps and evaluating options as needed. Unlike simpler AI, they can critically assess their own reasoning and decisions. Once a long-standing vision, AI agents are now becoming reality—taking on tasks once reserved for knowledge workers, thanks to the human-like reasoning of modern language models.

Compound AI systems combine components like LLMs, retrieval tools, and external systems to tackle complex business tasks with more control and efficiency. Moving beyond standalone models, they enable more dynamic and advanced capabilities. deepset offers a platform for building these systems, allowing organizations to create tailored solutions by integrating modular AI tools for greater speed, reliability, and impact.

AI agents solve tasks by dynamically using the tools at their disposal. They have autonomy over how they go about solving the task and in what order and how often they use the tools, although the degree of autonomy can vary widely. In practice, it makes sense to limit the agent’s autonomy, for example, by setting an upper limit on the number of times a tool can be used in a call, and by including deterministic workflow elements. Agents can also include their human operators in a human-in-the-loop setup. Interaction between users and AI agents typically takes place in natural language through a chat interface.

Office Digital Solution serves diverse industries, including finance, legal, media and publishing, government, healthcare, retail, and consumer goods. Organizations can use Office Digital Team expertise to tackle domain-specific challenges like streamlining document processing, enhancing search, enabling intelligent chat systems, and building custom AI agents, delivering tailored solutions to meet their unique needs.

The utility of AI agents lies in their ability to solve real-world, highly labor-intensive tasks independently or with minimal human assistance. As such, they work best when they are customized for the specific task at hand. This means that virtually every AI agent in production is a custom AI agent, with special components, tailored business logic and security measures, different database access and user interfaces.

An AI agent is a complex technology that incorporates Gen AI models, other machine learning models, custom logic, and multiple integrations with different data sources and other applications or APIs, which it uses as “tools.” When the AI agent is activated (usually through a user input), it starts devising a strategy to fulfill the user’s request. There are multiple techniques for that, some of which include up-front planning, chain-of-thought, and human in the loop.

To get the most out of agents, organizations should deploy them in areas where complex decisions need to be made. Typically, these are tasks that would be complex for humans, requiring reasoning and the use of multiple tools and data sources. It is a good practice to develop more on the deterministic side, and then experiment with giving the agent more autonomy as you gain a better understanding of its capabilities and limitations. Users can be involved in the agent’s decision-making process. Because agents are still emerging, there is still a lot of research and experimentation to be done on how to interface with users. Agents are an ideal technology to run in the background because they can do a lot of work under the hood and it is not always necessary to interact with them in real time. Of course, continuous evaluation and monitoring remain critical components of successful and secure agents.

The difference between AI agents and AI assistants is that one describes a design/architecture paradigm and the other a practical application of that architecture. However, the line between the two can often be blurred. The term “AI agent” incorporates the notion of agency, meaning that the machine mimics human autonomous behavior in solving tasks that involve reasoning, planning, and the targeted use of tools to achieve a specific goal. However, when we talk about “AI assistants,” we mean that an AI-powered technology helps us accomplish our tasks, such as managing our schedules, reviewing our code, or researching a topic. In reality, AI assistants are often implemented as AI agents, but AI agents can cover a wider range of use cases than just acting as AI assistants.

Simply put, Office Digital Solution Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Office Digital team acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Rwanda. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Office Digital Solution makes it simple with an affordable and customized flat rate service plan.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Office Digital Solution serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.