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Software maintenance and support at a glance

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overview

Tap into the benefits of expert software maintenance services

To address your software issues more efficiently, Office Digital Solution offers three distinct packages differentiated by their coverage and spanning L1, L2 and L3 tiers of technical support.

We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership. As practicing engineers, we provide IT support services for software of all types and scale, including corporate systems and customer-facing applications.

Our maintenance activities cover every level, from meticulous pre-support audit and 24/7 software upkeep to transformative redesign.

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Certified experts
End user satisfaction

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Rwanda

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Rwanda
Service desk

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Service desk

Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Perfective Maintenance

    Ensuring our clients’ ability to adapt to constantly evolving user requirements, Office teams offer perfective maintenance services.

    Our team will augment your solution to ramp up its performance and prolong its operational life. We will expand it with transformative features and root out performance-stalling issues.

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    Adaptive Maintenance

    To achieve perfect synergy between all parts of the application and its components, Office teams offer adaptive maintenance services.

    If your software environment has undergone significant changes, our team will adjust the applications and tools to the altered conditions, so that they remain stable and highly-usable.

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    Preventive Maintenance

    Placing great emphasis on the importance of error-free software performance, Office teams implement preventive maintenance measures.

    We will re-engineer your software to make it future-proof and fault-resistant. Our team will enhance the existing operational characteristics, embed more relevant features and remove those that have grown obsolete.

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    Corrective Maintenance

    Weather on planned or unplanned demand, Office teams offer corrective maintenance services aimed at eliminating all the software errors and faults.

    Office Digital solution’s engineers will detect and fix bugs and glitches that interfere with the software operation and user experience. Corrective repairs can be scheduled or performed as an emergency measure.

Benefits

Our services provide a unique range of benefits

  • Enhanced Security

    Regular updates and patches protect software from vulnerabilities, safeguarding business data and customer information against cyber threats.

  • Improved Performance

    Ongoing optimization ensures software runs smoothly, reducing downtime and enhancing user experience.

  • Cost Efficiency

    Preventative maintenance minimizes major system failures, reducing expensive emergency fixes and long-term operational costs.

  • Business Continuity

    Reliable support prevents disruptions, ensuring smooth operations and sustained productivity.

  • Scalability & Adaptability

    Regular updates allow businesses to integrate new features, comply with evolving industry standards, and scale software to meet growing demands.

Stop wasting time and money on technology. Let’s get started

Office Digital Solution are always Innovate. Integrate. Ignite. Engineer helps companies implement cloud transformation solutions in a phased approach, enabling cloud adoption while modernizing applications in the cloud.
John H. Bedard, Jr
Our Focus Offerings

Multi-tier software support services

  • L1 Support

    Our engineer will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

  • L2 Support

    When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.

  • L3 Support

    To deal with the most advanced, never-faced-before issues, Office Digital Solution involves high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.